Return & Refund Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be returned within 30 days of the delivery date.
• The item must be in its original, unused condition — unworn, unwashed, and undamaged.
• The item must be in its original packaging with all tags, labels, and accessories intact.
• You must have proof of purchase (order confirmation email or order number).

2. Return Timeframe

You have 30 calendar days from the date your order was delivered to initiate a return. Returns initiated after this period will not be accepted unless the item is defective or damaged.

We recommend inspecting your order immediately upon delivery and contacting us within 48 hours if you notice any damage or discrepancy.

3. How to Start a Return

Follow these simple steps to initiate a return:

1. Email us at returns@organizedhavenmarket.com or use our Contact Form.
2. Include your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will respond within 1 business day with a Return Merchandise Authorization (RMA) number and return shipping instructions.
4. Pack the item securely in its original packaging and include your RMA number on the outside of the package.
5. Ship the item to the address provided in the return instructions.

Important: Do not ship returns without a valid RMA number. Packages received without an RMA number may be refused or delayed.

4. Refund Processing

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed as follows:

• Original payment method: Refunds are issued to the original payment method within 5–10 business days.
• Store credit: Available immediately upon approval for use on your next purchase.
• Original shipping costs are non-refundable unless the return is due to our error or a defective item.

If your refund is delayed, please check with your bank or card issuer, as processing times may vary. Contact us if your refund has not appeared after 10 business days.

5. Exchanges

We offer exchanges for items of the same value or price. To request an exchange, follow the same process as a return and specify that you'd like an exchange rather than a refund. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Digital gift cards and e-gift cards (all sales final)
• Downloadable software licenses and digital products
• Opened personal care and hygiene products (for health and safety reasons)
• Perishable goods
• Items marked as "Final Sale" at the time of purchase
• Items that have been used, damaged by the customer, or are missing original packaging

7. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged or defective item
• A brief description of the issue

We will arrange a free return label and either replace the item or issue a full refund, including original shipping costs, at your preference.

8. Contact Us

For all return and refund inquiries, please contact us:

• Email: returns@organizedhavenmarket.com
• Phone: +1 870-767-5463 (Mon–Fri, 9 AM – 6 PM ET)
• Address: 2901 S Cedar St, Little Rock, AR 72204, USA

We are committed to making every return experience as easy and fair as possible.